Consumer Protection Act meets the Algorithm: Legal Tools for Modern Advocates

As e-commerce continues to dominate the Indian retail landscape, the country’s legal system is grappling with a sharp rise in digital consumer complaints. To equip legal professionals with practical tools to navigate this evolving terrain, Shikayathai.com is hosting an exclusive online seminar titled “Tackling Consumer Law Challenges in the Digital Age” on June 11, 2025.

Growing Pressure on Consumer Forums

Over the past year, the Department of Consumer Affairs reported more than 80,000 complaints related to online transactions, including refund delays, defective products, and misleading digital advertisements. While the Consumer Protection Act, 2019, introduced new mechanisms such as e-filing and expanded jurisdiction for district forums, its implementation remains uneven. Forums remain under-resourced, and procedural clarity on digital cases is still evolving.

The upcoming seminar aims to address these gaps by offering advocates a concise, case-focused orientation on how to effectively present digital grievances within the current statutory framework.

Speaker: Vijay Kumar Makyam

The session will be led by Vijay Kumar Makyam, Member of the District Consumer Disputes Redressal Commission (Medak). With over a decade of judicial service, Mr. Makyam has adjudicated more than 400 consumer disputes, many involving e-commerce platforms and digital service providers. His presentation will focus on practical aspects of framing complaints under Sections 17 and 21 of the 2019 Act, evidence strategy, and trends in forum rulings.

Seminar Highlights

• Overview of key updates under the Consumer Protection Act, 2019

• Drafting digital consumer complaints: common pitfalls and best practices

• Adjudicating cases involving e-commerce fraud, fake reviews, and delivery issues

• Role of advocates in representing clients before district and state commissions

Shikayathai.com: Legal Tech Meets Consumer Rights

Founded by entrepreneurs Alexander Turilin and Alexander Eroshkin, Shikayathai.com has positioned itself at the intersection of legal advocacy and consumer technology. Initially launched to simplify complaint filing for consumers, the platform now handles thousands of cases and collaborates with legal professionals to strengthen systemic enforcement.

The upcoming seminar is part of Shikayathai’s broader initiative to support practicing advocates in adapting to the legal realities of a digital-first economy.

Event Details

• Date: June 11, 2025

• Time: 17:00 – 18:30 IST

• Format: Online (Zoom)

• Eligibility: Practicing lawyers and legal professionals

Registration: By invitation only.

Register for an invite here

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